Stephen Covey Quotes
Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives.
This is the source.
Empathy takes time, and efficiency is for things, not people.
We must not let the actions or words of others determine our responses. Magnanimous people make the choice to respond to the indignities of others based upon their own principles and their own value system rather than their moods or anger.
People with a scarcity mentality think there is only so much in the world to go around. It's as if they see life as a pie. When another person gets a big piece, then they get less. Such people are always trying to get even, to pull others down to their level so they can get an equal or even bigger piece of the pie.
It is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.
Be sure that, as you scramble up the ladder of success, it is leaning against the right building.
Look at the weaknesses of others with compassion, not accusation. It's not what they're not doing or should be doing that's the issue. The issue is your own chosen response to the situation and what you should be doing. If you start to think the problem is "out there," stop yourself. That thought is the problem.
Always treat your employees exactly as you want them to treat your best customers.
Keep in mind that you are always saying 'no' to something. If it isn't to the apparent, urgent things in your life, it is probably to the most fundamental, highly important things. Even when the urgent is good, the good can keep you from your best, keep you from your unique contribution, if you let it.
Humility is the mother of all virtues: the humble in spirit progress and are blessed because they willingly submit to higher powers and try to live in harmony with natural laws and universal principles. Courage is the father of all virtues; we need great courage to lead our lives by correct principles and to have integrity in the moment of choice.
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