Diplomacy is the art of saying 'Nice doggie' until you can find a rock. Will Rogers

• people skills
• manners

There are two types of people - those who come into a room and say, 'Well, here I am!' and those who come in and say, 'Ah, there you are.' Frederick Collins

• personality
• people skills

The most important single ingredient in the formula of success is knowing how to get along with people. Theodore Roosevelt

• personality
• people skills

One of the greatest victories you can gain over someone is to beat him at politeness. Josh Billings

• people skills
• manners

The greatest ability in business is to get along with others and influence their actions. A chip on the shoulder is too heavy a piece of baggage to carry through life. John Hancock

• people skills

We should place confidence in our employee. Confidence is the foundation of friendship. If we give it, we will receive it. Any person in a managerial position, from supervisor to president, who feels that his employee is basically not as good as he is and who suspects his employee is always trying to put something over on him, lacks the necessary qualities for human leadership - to say nothing of human friendship. Harry Humphreys

• leadership
• management
• people skills

Be civil to all; sociable to many; familiar with few; friend to one; enemy to none. Benjamin Franklin

• associates
• people skills

The 8 key words that will move practically anyone to your side of the issue: 'If you can't do it, I'll definitely understand.' Bob Burg

• people skills
• influence
• empathy

Would you know others? Read yourself -- and learn! Friedrich von Schiller

• people skills

My advice to salesmen is this: pretend that every single person you meet has a sign around his or her neck that says, "Make me feel important." Not only will you succeed in sales, you will succeed in life. Mary Kay Ash

• sales
• people skills

Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives. Stephen Covey

• people skills
• listening
• empathy

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Empathy takes time, and efficiency is for things, not people. Stephen Covey

• relationships
• time management
• people skills
• empathy

Everyone you meet has some interest you don't have. The judicious use of ears will suffice to acquire it. William Somerset Maugham

• people skills
• listening

I argue very well. Ask any of my remaining friends. I can win an argument on any topic. People know this and steer clear of me at parties. Often, as a sign of their great respect, they don't even invite me. Dave Barry

• argument
• funny
• people skills

If you go looking for a friend, you're going to find they're very scarce. If you go out to be a friend, you'll find them everywhere. Zig Ziglar

• friends
• people skills

Don't concern yourself with being liked. Instead, be respected. Larry Winget

• people skills
• respect

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I will laud my enemies and they will become friends; I will encourage my friends and they will become brothers. Always will I dig for reasons to applaud; never will I scratch for excuses to gossip. When I am tempted to criticize I will bite my tongue; when I am moved to praise I will shout from the roofs. Og Mandino

• friends
• criticism
• encouragement
• people skills
• praise
• gossip

The more people you know, and who know you in a positive way, the more successful you will be at anything you attempt. Brian Tracy

• relationships
• people skills

Courtesy is cheap to provide, and it pays great dividends. Truett Cathy

• people skills
• manners

The wisest man I have ever known once said to me: "Nine out of ten people improve on acquaintance," and I have found his words true. Frank Swinnerton

• friends
• relationships
• people skills

The real beginning of influence comes as others sense you are being influenced by them - when they feel understood by you - that you have listened deeply and sincerely, and that you are open. Stephen Covey

• empathy
• influence
• people skills
• listening

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Seek first to understand, then to be understood. Stephen Covey

• people skills
• empathy

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Communication is the most important skill in life. We spend most of our waking hours communicating. But consider this: You've spent years learning how to read and write, years learning how to speak. But what about listening? What training or education have you had that enables you to listen so that you really, deeply understand another human being from that individual's own frame of reference? Stephen Covey

• people skills
• listening

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Satisfied needs do not motivate. It's only the unsatisfied need that motivates. Next to physical survival, the greatest need of a human being is psychological survival - to be understood, to be affirmed, to be validated, to be appreciated. Stephen Covey

• leadership
• people skills
• motivation

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Politeness is to human nature what warmth is to wax. Arthur Schopenhauer

• people skills
• manners

If you want to please people who are mistaken, you can't simply tell the truth. You're always going to have to add some sort of padding to protect their misconceptions from bumping against reality. Paul Graham

• candor
• people skills

The amiable is a duty most certainly, but must not be exercised at the expense of any of the virtues. He who seeks to do the amiable always, can only be successful at the frequent expense of his manhood. W. G. Simms

• people skills
• manners

Your job as a conversationalist is to keep asking questions and keep looking for something you have in common with the stranger, or something that interests you enough to wade into the topic. In my entire life I have never met a stranger who didn't have some fascinating life experiences that spilled out if I asked the right questions. Everyone is interesting if you make the situation feel safe. Scott Adams

• people skills
• conversation

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It's hard to be a jerk and say no to any request that starts with “Would you mind.” The question comes across as honest, while also showing concern for the other person. It's a powerful combination. Scott Adams

• people skills
• manners

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