The 8 key words that will move practically anyone to your side of the issue: 'If you can't do it, I'll definitely understand.'
Bob Burg
The words 'It must have been' are magical words that say to the other, "I understand how it was."
Gerry Spence
How far you go in life depends on you being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and the strong. Because someday in life you will have been all of these.
George Washington Carver
Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives.
Stephen Covey
Empathy takes time, and efficiency is for things, not people.
Stephen Covey
If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from his angle as well as your own.
Henry Ford
The real beginning of influence comes as others sense you are being influenced by them - when they feel understood by you - that you have listened deeply and sincerely, and that you are open.
Stephen Covey
Until we take how we see ourselves (and how we see others) into account, we will be unable to understand how others see and feel about themselves and their world. Unaware, we will project our intentions on their behavior and call ourselves objective.
Stephen Covey
Seek first to understand, then to be understood.
Stephen Covey
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